Refund and Returns Policy


Our refund and returns policy lasts 30 days and are subject to a 15% re-stocking fee. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must have a return merchandise authorization (RMA) number to return anything.

Cut wire and cable are not eligible for return or exchanges.

When returning an item, you must provide all the original packaging, documentation, and parts. We reserve the right to refuse returns of damaged or used products that are not in their original condition or cannot be resold as like-new condition.

Shipping charges are not refundable unless the return is the result of a mistake we have made.


On Grid Off Grid does not provide warranties on the products we sell, they may be covered by a manufacturer’s warranty. Refer to the product’s description on the website for further information. To obtain warranty service for defective products, please contact the manufacturer directly.

Shipping returns

To return a product please contact us directly by email, phone or text to set up an RMA. Return shipping cost are at the expense of the customer.

Need help?

Contact us at for questions related to refunds and returns.

Terms and Conditions

On Grid Off Grid retains for itself all of its intellectual property rights for all Goods and for any supporting documentation supplied hereafter, including but not limited to all trademarks, service marks, designs, engineering details, manufacturing processes, testing, installation and maintenance procedures, and other data or information pertaining to any Goods or services.